Terms & Conditions
The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
Use Of Site
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice.
Hairoverheel and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if HairoverHeel believes that customer conduct violates applicable law or is harmful to the interests of HairoverHeel and its subsidiaries.
Hairoverheel use of personal information that you may submit to Hairoverheel through this Web site is governed by the HairoverHeel . All orders are discreet, and absolutely no information is shared.
We use Google Analytics, Google AdWords Conversion tracker, AdWords Remarketing and other Google services that place cookies on a browser across our website. These cookies help us increase the website’s effectiveness for our visitors, and are set and read by Google. To opt out of tracking, please visit this page. If you are concerned about 3rd party cookies served by networks, you should also visit the Network Advertising initiative opt-out page.
Shipping & Delivery
Hairoverheel ships merchandise to locations within Europe . We also offer international shipping to most other countries. Please contact us with any questions. We are happy to help!
Our shipping terms are as follows: Please allow up to 4 business days to process your order before shipment (3 business days for Overnight). Every set of hair extensions undergo several inspections before being shipped. Additional shipping insurance is not added unless you request it. Although, most methods of shipping that we use will automatically include a limited amount of insurance
You are responsible for putting your shipping information in our system correctly. If the address you provide is incorrect, and the item ships somewhere else, we will not be responsible for a refund. If the package can’t be delivered, most likely the package will be sent back to our office. If you would like the package signed for, please list this in the “Order Notes” section at checkout on our website. When the tracking information shows that the package was delivered, we have to assume that you received it.
If delivery of your package gets delayed by the shipping company (e.g. USPS/FedEx) for whatever reason once we release it to them, we have no control over it. They are a 3rd party service provider that is hired by you and us to get your package to you. Once your package is in their possession, our part is considered to be complete. We cannot be held accountable for any delays or issues with their service which are rare but can happen. However, we will try to assist you in any way that we can, but we have no control over how the operate their business. This is our only options for getting your purchased items to you.
Price is calculated during checkout based on the shipping service you choose, the destination country and region along with the weight of the item(s) being shipped. You will be able to see the prices for shipping options once your address is entered and before you provide payment information.
ATTENTION: International shipping cost is non-refundable for any reason whether the item(s) is returned to us or not. The cost of shipping exchanges internationally is to be paid both ways by the customer as well if an exchange is required. We don’t want any of this to happen, so please contact us here if you need any assistance with making your purchase such as color matching. We can’t make any guarantees, but we will assist you the best that we can.
Note: You will need to provide your phone number during checkout. Your number is required by the shipping company so that they can contact you in case they have a problem with the delivery of you package. This information will never be shared with anyone but the shipping company, nor will we use it to contact for you ANY reason that does not relate to your order.
Many countries charge a fee (duties/taxes) for products that are imported. Every country is different and has very different laws and/or fees associated with importing products from other countries. They may also restrict what types of items that they will allow to be imported. It is the responsibility of the customer to familiarize themselves with these laws and/or fees of the destination country before making a purchase so that there are no surprises. Depending on the laws of the destination country, a payment may be required before or when the product(s) is delivered. We are not liable for this cost, and it must be paid by the customer. Furthermore, we are not responsible for any items that are not delivered/confiscated for violating any import laws of the destination country.
Due to laws or other various reasons, we are unable to ship to the following countries: Nigeria, South Africa, Italy, Pakistan, and Jordan. We occasionally add or remove countries so this list may not be 100% accurate at all times. We ship to almost every country and plan to keep it that way.